Shipping Policy
Oncidium Jewellery's Standard Delivery Times And Shipping Costs:
Please note: EU customers are responsible for all custom charges after Brexit.
Standard delivery service and shipping costs by either Royal Mail, DHL or DPD:
-
UK - Free signature post; 3 -5 Business working days for delivery
-
EU - £13 per parcel, or Free *when purchase items over £100 or above; 5 - 7 Business working days for delivery
-
International - £15 per parcel, or Free *when purchase items over £100 or above; 7 - 10 Business working days for delivery
When the orders are above £200, special / next day delivery shipping costs in the UK, EU and international will be free of charge.
Please note: EU customers are responsible for all custom charges after Brexit.
Further Information
Orders may be subject to security checks, which can cause delays in the processing of orders. We may need to contact you to carry out these security checks – if we are unable to reach you using the contact details provided it will delay the despatch of your order.
Parcels will need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If someone is not present at the time of delivery, our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.
Parcels with a business address chosen will be delivered to the designated delivery place at the chosen business address, not directly to the recipient.
To check on the status of an order or verify delivery, please call (+44) 020 7517 9892. Transactions are processed in pounds sterling.