Made To Order

With the exception of some of our recycled silver jewellery, most pieces of Oncidium Jewellery are made to order for each customer. The time taken in our manufacturing process means you will receive a high quality, luxury product that ensures longevity. We want you to love your jewellery purchase and thank you in advance for your patience.

 

Because all our products are handmade in the UK in limited batches, we don’t always hold stock of every item. If the jewellery piece you would like to order is not currently in stock, you will see a note at the side of the product that it is ‘Made to Order’. You will be informed by email if this is the case – and orders can take from 8 up to 12 weeks to complete depending on the complexity of your chosen designs and specifications and the country you place the order from. We will update you of the expected delivery time with your confirmation email. If you have any queries, or are in an exceptional hurry please email the team on info@oncidiumjewellery.com and we will do our best to help you.

Any items that are listed as “in stock” on the website will be delivered to you within 7 working days.

 

Returns

We hope you will be absolutely delighted with your new jewellery. All bespoke, personalised, engraved jewellery items and earrings are not available for return or refund.

 

If for any reason you are not satisfied with your purchase with your standard jewellery order, Oncidium Jewellery is happy to offer an exchange or credit note within 30 days of purchase. We can refund a sale made through this website if it is returned unworn, in perfect condition, and in its original packaging within 14 days of your receipt of the order.

 

Should you find a fault with your item, please contact us within 24 hours of receiving your order. Once you have notified us of your faulty item, we will confirm your return in writing. You should then post the item back to us by post.

 

Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt.

 

Processing Your Refund

Upon receipt of the items being returned the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply).

 

We will process your refund within 48 hours of receipt of goods. Your credit card company may take 5-7 working days to credit your account.

 

Sale Returns

All orders placed during our sale may be returned and are subject to our standard returns policy as seen above.

 

Receiving A Refund

Refunds will be made within 30 days of the date of cancellation notice. The cost of any undamaged and unworn products, correctly returned will be credited to the original purchaser's credit card, including sales taxes for all EU country shipments and any shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).

 

Earrings, Engraving, Personalised & Bespoke Orders

Please note that earrings, engraved products, personalised orders, bespoke items, special orders and items that we do not currently carry in stock, cannot be exchanged or returned under any circumstances.

For more information please see Bespoke, Jewellery and Pet Tags or contact us on (+44) 020 7517 9892.

 

Returning Faulty Items

Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 12 months after delivery. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty.

 

Note: your statutory rights are not affected. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with a guarantee. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.